Hippo Scribe

Medical ai scribe that captures clinical notes from doctor-patient conversations

Medical ai scribe that captures clinical notes from doctor-patient conversations

overview

overview

The platform uses ambient listening or dictation to capture patient visits, automatically generates notes and integrates with existing Electronic Medical Record systems. Despite its promising AI technology, the initial MVP faced significant usability challenges that hindered user adoption and satisfaction.

Timeline

Timeline

Timeline

May 2024 - Jul 2024

My role

My role

My role

Lead Product Designer

Scope

Scope

Scope

UX research, usability, opportunity solution tree, UI design, clickable prototype, branding impovements

Team

Team

Team

1 Product Designer, 1 Engineer

problem

problem

User needs

As a health provider, I need to quickly and accurately document patient visits in order to spend more time on patient care and less on administrative tasks.

As a health provider, I need to quickly and accurately document patient visits in order to spend more time on patient care and less on administrative tasks.

As a health provider, I need to quickly and accurately document patient visits in order to spend more time on patient care and less on administrative tasks.

User problems

Effective clinical documentation with Hippo Scribe is challenging due to:

1) lack of understanding how to interact with AI

2) complex, time-consuming process of creating templates

Effective clinical documentation with Hippo Scribe is challenging due to:

1) lack of understanding how to interact with AI

2) complex, time-consuming process of creating templates

Effective clinical documentation with Hippo Scribe is challenging due to:

1) lack of understanding how to interact

with AI

2) complex, time-consuming process of creating templates

solution

solution

Our goal was to simplify Hippo Scribe's user interface and improve feature discoverability, enabling health providers to quickly and accurately document patient visits with minimal friction

Our goal was to simplify Hippo Scribe's user interface and improve feature discoverability, enabling health providers to quickly and accurately document patient visits with minimal friction

Our goal was to simplify Hippo Scribe's user interface and improve feature discoverability, enabling health providers to quickly and accurately document patient visits with minimal friction

design

design

Creating template for patient's form

We simplified the templates section by merging preview and creation onto one screen, adding a video tutorial, and reducing unnecessary AI instructions. Users can create form templates for voice-to-text generation after patient visits, with a step-by-step guide for extra help.

Recording visit

We prioritized mobile UX since users record visits on their phones during the workday and later add them to EMR systems from their computers.

Key aspects included easy one-handed use with thumb-reachable controls and swipe gestures, a simple interface with high-contrast visuals, and quick access features like an instant recording button.

design process

design process

Hippo Scribe is a pre-seed startup with a limited budget and tight deadlines. To ensure we addressed the right problems from the start, I used the Double Diamond design thinking approach. By understanding user needs first, we prioritized impactful features and design changes. This iterative process allowed us to quickly prototype and test ideas, making sure our final design resonated with users.

discovery phase

discovery phase

In the discovery phase, I analyzed user feedback and conducted a heuristic evaluation to pinpoint the most critical areas for improvement in Hippo Scribe's user interface.

Heuristics

Violation

Recommendation

Severity

1. Visibility of system status

Aalways keep users informed about what is going on, through appropriate feedback within reasonable time.




Users are unclear about the progress of AI-generated text improvements.

User are unclear about recording status.

Implement a clear progress indicator for AI processing.

Add notifications/hints about status of recording.

3

2. Match between system and the

real world

Follow real-world conventions, making information appear in a natural and logical order.



Technical jargon in template creation confuses non-technical users.

Template page doesn’t correspond look like user can edit it.

Use plain language and healthcare-specific terms familiar to providers.

Redesign template view more similar to patient form

1

3. User control and freedom

Users should leave the unwanted state without having to go through an extended dialogue. undo and redo.



Difficult to undo or modify actions in template creation/visit page.

Add clear "undo" and "edit" options throughout the process.

3

4. Consistency and standards

Users should not have to wonder whether different words, situations, or actions mean the same thing.



Inconsistent design patterns across different features: templates>patient forms, names (documentation/notes), color of buttons, states (primary default buttons have colors of hover state).

Develop and apply a consistent design language throughout the app.

2

5. Error prevention

Either eliminate error-prone conditions or check for them and present users with a confirmation option before they commit to the action.



Users can accidentally discard recording. It’s not possible to delete visit that was created accidentally.

Implement autosave and confirmation dialogs for critical actions.

4

6. Recognition rather than recall

Minimize the user’s memory load by making objects, actions, and options visible.




Content of templates and visits is not visible. User needs to make 3 extra clicks to see content from preview.

Make content of templates/visits visible and easily accessible.

4

7. Flexibility and efficiency of use

Accelerators. Allow users to tailor frequent actions.





Lack of shortcuts for experienced users in template creation.

Introduce advanced options and keyboard shortcuts for power users.

1

8. Aesthetic and minimalist design

Dialogues should not contain information which is irrelevant or rarely needed.





Cluttered interface with too many options visible at once. Too many nested forms that cause cognitive overload

Simplify the UI, prioritizing the most used features.

3

9. Help users recognize, diagnose, and recover from errors

Error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.




Vague error messages during template creation/visit recording.

Provide clear, actionable error messages with suggested solutions.

2

10. Help and documentation

Even though it is better if the system can be used without documentation, it may be necessary to provide help and documentation.



Lack of easily accessible, context-sensitive help for key features. No hints for innovative features (e.g. Magic edit)

Implement an interactive guide and tooltips for complex features.


3

To understand and assess market trends, I reviewed competitor products, listing their features and identifying underutilized or problematic aspects.

Feature

Voice-to-text generation

Photo-to-text generation

Templates of notes

EMR integration

AI Edit using dictation

AI generated treatment plans

Real-time transcription

Session analytics

Support of multiple languages

Videocall within the platform

key findings

key findings

  • Burdensome documentation is a significant issue, ranked as the #2 reason for burnout among physical therapists.

  • Users value the AI-powered documentation that generates draft notes in 30 seconds after recording, significantly reducing documentation time up to 4 hours.

  • The ability to use Hippo Scribe directly within web-based EMR systems is a key feature for users.

  • HIPAA Compliance: Users are concerned about data security.

  • Users typically use recording apps across various platforms: desktop, mobile, and Chrome extensions.

user journey

user journey

We identified which individual features need improvement, but we also needed to uncover pain points in the overall user experience of Hippo Scribe. Mapping user journeys helped us understand the user's emotional state at each step and prioritize which issues to address first.

We identified which individual features need improvement, but we also needed to uncover pain points in the overall user experience of Hippo Scribe. Mapping user journeys helped us understand the user's emotional state at each step and prioritize which issues to address first.

We identified which individual features need improvement, but we also needed to uncover pain points in the overall user experience of Hippo Scribe. Mapping user journeys helped us understand the user's emotional state at each step and prioritize which issues to address first.

pain points

pain points

Template customization

Users find the process of creating and modifying templates challenging.

The interface is not intuitive enough.

Interaction with AI

Users don't understand what to do to improve generated notes without support. They lack clear guidance on optimizing the AI for their needs.

Integration and sync

Despite offering EMR integration, users face difficulties in setting up

and sync to their EMR systems

problem statement

problem statement

sketching

sketching

We employed the Crazy 8s method to rapidly generate diverse ideas for the template creation process, recording visit interface, and extension view. This fast-paced approach pushed us to think beyond obvious solutions, resulting in a wide range of creative ideas.

We employed the Crazy 8s method to rapidly generate diverse ideas for the template creation process, recording visit interface, and extension view. In intense 8-minute sessions, our team sketched eight distinct concepts for each feature on a folded sheet of paper.

We employed the Crazy 8s method to rapidly generate diverse ideas for the template creation process, recording visit interface, and extension view. In intense 8-minute sessions, our team sketched eight distinct concepts for each feature on a folded sheet of paper.

For the template creation, we explored various visual metaphors and step-by-step flows. The recording interface sketches ranged from minimalist designs to more detailed dashboards. Extension view concepts varied from simple pop-ups to more integrated sidebar experiences.

We employed the Crazy 8s method to rapidly generate diverse ideas for the template creation process, recording visit interface, and extension view. In intense 8-minute sessions, our team sketched eight distinct concepts for each feature on a folded sheet of paper.

We employed the Crazy 8s method to rapidly generate diverse ideas for the template creation process, recording visit interface, and extension view. In intense 8-minute sessions, our team sketched eight distinct concepts for each feature on a folded sheet of paper.

impact

impact

For Hippo Scribe, as a pre-seed startup, three key UI/UX-related indicators stand out:

For Hippo Scribe, as a pre-seed startup, three key UI/UX-related indicators stand out:

For Hippo Scribe, as a pre-seed startup, three key UI/UX-related indicators stand out:

60% reduction in documentation time

60% reduction in documentation time

60% reduction in documentation time

Time spent on documentation per patient visit has been reduced from 20 minutes to 8 minutes, representing a significant 60% improvement in efficiency.

User retention: 75% after 30 days

User retention: 75% after 30 days

User retention: 75% after 30 days

While the majority of users find value in the product, there's room for improvement in the onboarding experience and overall user satisfaction to reduce the 25% churn rate.

53% decrease in steps for common tasks

53% decrease in steps for common tasks

53% decrease in steps for common tasks

Number of clicks/steps to complete common tasks decreased from 15 to 7. This streamlining of the user journey is a direct result of thoughtful UX design.

reflections

reflections

Simplicity vs. Functionality of AI

Creating an intuitive user experience for AI interactions beyond chat interfaces is challenging due to the technology's complexity. This task remains open, and I continue to focus on designing clear, user-friendly interfaces with instructions, examples, and real-time feedback to help users effectively prompt AI.

Simplicity vs. Functionality of AI

Creating an intuitive user experience for AI interactions beyond chat interfaces is challenging due to the technology's complexity. This task remains open, and I continue to focus on designing clear, user-friendly interfaces with instructions, examples, and real-time feedback to help users effectively prompt AI.

Simplicity vs. Functionality of AI

Creating an intuitive user experience for AI interactions beyond chat interfaces is challenging due to the technology's complexity. This task remains open, and I continue to focus on designing clear, user-friendly interfaces with instructions, examples, and real-time feedback to help users effectively prompt AI.

Next project
Next project
Next project